Gartner recognises eMite as a market leader in
70% of the largest global IT outsources
use eMite to deliver real-time KPI dashboards
& reporting to their global clients.
5 of the world's largest banks use eMite
for IT operational analytics
eMite Service Intelligence Platform combines Analytics,
Correlation, Capacity, Performance Availability & SLA
Management into a single, out of the box solution.
Designed to aggregate data from multiple data sources
in near real-time. As such eMite delivers dynamic analytical dashboards
that can be fully customised for individual users.
eMite customers generally reduce their incidents by between 10-40% within 6 months of implementation. eMite provides 40+ “out of the box” reports for Service Desk Management. These reports provide real time and historical statistics on incidents, changes, tickets, etc., as they relate to your business. Those metrics are then able to be mapped to configuration items from your other management systems to forecast future trends well before they occur turning your team from reactive incident managers into a pre-emptive analytics team.
eMite Correlates data from any data source with any other. The platform’s advanced statistical capabilities identify patterns and correlations in disparate data sources revealing insights that are otherwise not available. Service Intelligence allows you to correlate metrics across an entire IT estate and break down the traditional boundaries associated with systems that focus solely on one area of Service Management.
eMite provides Capacity Management and Capacity Planning capabilities across the enterprise’s applications, infrastructure & business services. eMite’s predictive algorithms and rate of change analysis provides vital data into planning processes. This allows you to optimize capital and operational spend over the coming months, quarters and years without comprising the stability of your systems.
eMite allows you to define, analyse, plan, measure and improve all aspects of IT Service Availability. eMite allows you to define, measure, view, alert and report on availability by Infrastructure asset, application process or applications as a whole. Real time Dashboards provide Real-time SLA Values, SLA Status, SLA Trending, 24 hour previews, multiple thresholds, etc. and allow you to define what availability means to your organisation.
eMite’s Performance Management module utilizes the power of the eMite Multidimensional Service Model to evaluate and propagate the performance of infrastructure, applications and business services through every level of the enterprise. The power of configurable business rules allows automated evaluation of performance as well as user sliced drill down capabilities.
eMite combines the power of Multidimensional Service Modelling with Microsoft Reporting Services to deliver a series of Out of the Box reports for Service Level Agreements. This architecture also allows you to create customized reports for the enterprise. The SLA Management modules provides comprehensive functionality including SLA Trending, SLA previews, Multiple thresholds and multi-level Warnings as well as comprehensive alert functionality.
eMite’s Service intelligence Platform has been a very beneficial investment for us. It has become our strategic platform for enterprise-wide monitoring, alerting and reporting
IT professionals in general have to wade through a sea of operational metrics that are siloed across their technology portfolio. eMite has provided our teams with a platform that easily transforms this data into information which can be used in our day to day operations and more critically our strategic decision making
Before eMite, we had to wait for a complaint. Now we usually have the problem rectified, without any noticeable degradation of service, before the customer even knows there was an issue. I think going from a reactive to proactive approach to IT service delivery has been the biggest benefit for us
The days of waiting for end of month reports are over with eMite. By delivering real-time information to our customers, where they gain visibility of the same data used by our operations and service management teams, customers can be confident that the ICT Operations of their businesses are in safe hands.
eMite gives us a cost-effective, flexible and easily customisable solution that ensures the effective delivery of applications and services to our staff.
eMite enables CSC’s Capacity & Availability teams within Enterprise Service Management to access various disparate data sources promptly and analyze the data in the eyes of their customers through its Business Service Model. The platform’s ability to identify business patterns combined with eMite Risk Bands will enable CSC to focus on the real issues and enable us to deliver our Capacity Management service in a new light.