Contact Center


Get instant visibility into contact center performance so you can prevent issues and capitalize on opportunities immediately




Optimize IT performance across your organization to reduce risk, cut downtime and improve productivity




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By correlating and combining data from multiple business sources into tailored, real-time dashboard reports, eMite helps staff make better decisions, faster. And because it breaks down traditional information silos, eMite gives you a competitive advantage: more transparency, process, and productivity improvements, more rewarding customer engagement, and faster innovation cycles.

eMiteʼs expertise in contact centers meant that, from day one, we had all the measures, metrics and KPIs out of the box that we needed to run our business.

Jen Rufati, general manager of customer service and operations, TAL

Improved visibility lets managers make decisions that directly affect customer service and contact center efficiency in real time. That gives our company a significant competitive advantage.

head of IT, workplace relations specialist

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