Contact Center


Get instant visibility into contact center performance so you can prevent issues and capitalize on opportunities immediately




Optimize IT performance across your organization to reduce risk, cut downtime and improve productivity




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Get actionable insight in seconds, not months

eMite is the Operational Intelligence Platform that combines advanced analytics, data correlation, KPI management and threshold alerting into a single, out-of-the-box browser-based solution which provides actionable insights from both real-time and historical data.

eMiteʼs expertise in contact centers meant that, from day one, we had all the measures, metrics and KPIs out of the box that we needed to run our business.

Jen Rufati, general manager of customer service and operations, TAL

Improved visibility lets managers make decisions that directly affect customer service and contact center efficiency in real time. That gives our company a significant competitive advantage.

head of IT, workplace relations specialist