REGISTER A DEAL WITH EMITE

Welcome to our Deal Registration portal. We are delighted that you’ve chosen to partner with us and are excited about the opportunity to collaborate on this deal. Registering your deal is the first step towards unlocking a host of benefits designed to support and enhance our partnership.

PARTNER DETAILS

First Name

Last Name

Partner Email:

Mobile

Amount:

Closing Date:

CUSTOMER DETAILS

Company

Email

Country

State/Province

City

Need Support?

At emite, we are committed to providing exceptional support to ensure our customer needs are met with the utmost efficiency and professionalism. Below are the options to contact our support team based on your requirements. Should you require personalized assistance, feel free to reach out to your Partner Manager, Jason Snyder, at jsnyder@prophecyinternational.com .

Option 1: Raise an issue ticket

If you need targeted support, raising an issue ticket ensures your concern is addressed promptly by our specialized support team.

How to raise a ticket:

Access the ticket submission form: navigate to the ticket submission form.
Provide required details: fill in all necessary information about your issue or inquiry.
Submit and confirm: after submitting the form, you will receive a confirmation email containing your unique ticket number.

Option 2: Phone support

For immediate assistance or more personalized support, contact our dedicated partner support line for real-time help.

APAC: +61-1800-790-139
EMEA: +44-800-368-7423
North America: +1-800-834-1060

Option 3: Email support

For detailed inquiries or if you prefer written communication, send an email to emitesupport@prophecyinternational.com.

Resource library

Browse a collection of marketing materials, product information, case studies, and more, collated for your customers’ needs.

News, Security Certifications

emite’s Commitment to Security – SOC2 Certification

ISO 27001 provides the framework for organisatons and security teams to effectively manage risk, select security controls, and most importantly, a process to achieve, maintain and prove compliance with the standard. Adoption of ISO 27001 provides real credibility that we understand security and take security seriously.

News, Security Certifications

emite’s Commitment to Security – ISO 27001

ISO 27001 provides the framework for organisatons and security teams to effectively manage risk, select security controls, and most importantly, a process to achieve, maintain and prove compliance with the standard. Adoption of ISO 27001 provides real credibility that we understand security and take security seriously.

Understanding Analytics Types: Descriptive, Prescriptive, Diagnostic, and Predictive

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

How to Enhance Personalization and Customer Engagement with Real-Time Data

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

SOFTEL Communications partners with Prophecy International to deliver superior, data-driven customer experience solutions

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

2023 Australian Export Awards recognise Prophecy International for excellence in Advanced Technologies

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

Unlocking Data Value Through Data Mesh and Data Governance

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

How to Streamline Data Flow and Insight Management Within TOGAF

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

Key Lessons From CCW Fall: Bridging The Gaps In The Customer Journey To Deliver Unparalleled Experiences

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

Genesys Cloud and emite

Unleashing Potential: How Emite and Emite iPaaS Enhance Genesys Cloud Customer Experience

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

Amazon Connect and emite

Unleashing Potential: How Emite and Emite iPaaS Elevate Amazon Connect Customer Experience

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

Emite sponsors Customer Contact Week Fall (CCW Fall) | Nashville

Join us at the Genesys Xperience virtual event & learn why business leaders are choosing emite to provide premium quality CX insights.

Cloud-Based Solutions

Unlocking the Power of Cloud-Based Contact Center Solutions: Overcoming Challenges in Migration

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

locked data

Breaking Down Data Silos: Top 11 Strategies for Seamless Customer Experience

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

Data Silo

5 top tips for using data to make customer experience (CX) easy, personalized, intuitive, and contextual

Over the last 20+ years I have seen a lot of changes, including people, process, and technology. The shifting from quantitative to qualitative measures and data driven insights has been labelled digital transformation, industry 4.0 and more recently web3.0.

Avoiding Confusing & Misaligned CX Reporting & Data in the Boardroom

CX Reporting: Avoiding Confusing & Misaligned Data in the Boardroom

This leading airline & leisure travel brand is using Emite to report on critical contact center performance across the enterprise

Removing Costly Data Silos from Contact Center Reporting

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

Customer Sentiment Data by emite

Leveraging Customer Sentiment Analysis to Improve the Customer Experience

Learn how Emite is helping a large banking group leverage customer sentiment data to improve customer retention and revenue.

A Global Pharma Story: Using CX Insights to Detect Business Trends

Learn how emite leveraged custom attributes to detect business trends that helped this pharmaceutical leader to create actionable insights.

Genesys G summit

Genesys G Summit ANZ

Join us at the Genesys G Summit event & learn why business leaders are choosing emite to provide premium quality CX insights.

healthcare contact center analytics

Leveraging CX Insights to Deliver Best in Class Member Experiences

How emite helped filter and make sense of extremely complex contact center data for a Fortune 500 healthcare provider.

Genesys Xperience 2022

Join us at the Genesys Xperience virtual event & learn why business leaders are choosing emite to provide premium quality CX insights.

MANAGING A HISTORICAL SURGE IN ONLINE SHOPPING TRAFFIC & CALL VOLUME SPIKES

How emite helped a major retailer manage a sudden and historical surge in contact center traffic volume.

Trusting emite As a Part of Your CX Technology Stack

5 things to do right now that help mitigate a cyber breach or attack

Navigating Seamless Data Migrations

How emite helped a global leader in travel services to overcome the obstacles of data migrations to provide a better experience for agents and customers.

Insurance Contact Center Solutions

Contact Center Data Slicing & Real-Time Reportability

Fixing Costly Data Reliability Issues

How Data Reliability Improved Contact Center Performance For One Of The Busiest Utilities Providers In The U.S.

Fixing Costly Data Reliability Issues

Visualising The End-to-End Customer Journey

Learn how emite helped a major global financial services company track & analyse critical steps within the call flow process.

elite use case for government contact center

Improving Operational Efficiency and Data Integrity for One of the Country’s Largest Municipal Government Contact Centers

Steve Dunn emite Director of Business Development

Prophecy International Announces Appointment of Steve Dunn as Director of Business Development for emite

Prophecy International welcomes Steve Dunn as Director of Business Development at emite.

Emite and the Log4j Vulnerability

Recently, a critical vulnerability has been reported on Log4j, which is used by Java based applications. This vulnerability can be exploited for RCE (Remote Command Execution) depending on the configuration of the system.

Prophecy Signs Humana

Prophecy signs US health insurer Humana, the largest SaaS customer in the company’s history

Improving Customer Interactions

We‘ve seen the rise of omnichannel, sentiment and artificial intelligence (AI) everywhere; vendors have thrown their weight behind these concepts — pushing them front and centre in their product offerings.

emite Signs Humana

Emite Achieves Platinum Status in Genesys AppFoundry

emite combines with Genesys Customer Experience Platform to give customers access to a world-class cloud contact center analytics solution

Emite Named Finalist in the ARN Innovation Awards 2020

emite was named a finalist in the 2020 ARN Innovation Awards, celebrating excellence in ICT.

AppFoundry Webinar

During this webinar, you’ll learn how getting the right data — in real time — improves your position in the market.

Emite Extends Worldwide Licensing Agreement with Telstra

emite dashboard solution available through Telstra sales channels Sydney— November 2020 — emite, a Prophecy International (ASX:PRO) subsidiary, has extended the company's worldwide licensing deal with Telstra, which means continued…

Contact Center Reporting

5 Ways to Solve the #1 Challenge for Contact Center Managers – Reporting

Recently, Genesys asked a large group of their customers to share the biggest challenges they face in running their contact centers today. More than 55% responded that reporting and analytics are the most significant challenges being faced…

Emite announced as Genesys AppFoundry Partner of the Year (PureCloud)

Emite Signs partnership agreement with ConvergeOne

emite Salesforce Adapter

[Video] Optimize Your Contact Center with Next-Gen Technology

[Video] Emite Partner Training in Sydney

AVDS_Contact Center

AVDS & Emite form partnership to provide fully integrated Business Intelligence Dashboard Solutions

Emite Co-Presenting with Genesys at Genesys Sales Kick Off

Advanced Analytics for PureCloud by Emite has a whole new look in 2019!

Contact center gamification

How gamification can help your business achieve better results with happier employees

“Buy vs Build” Or “Buy & Build”

Buy or build a custom solution?

Cross-Correlating CX Data with Salesforce Data

emite supports cross-correlating CX data with Salesforce data

How Multi-Dimensional KPI’s are Transforming Contact Center and Business Operations

Emite for Amazon Connect Now in AWS Marketplace

Announcing Emite’s Newest Partner Altivon

Emite launches new solutions for Genesys customers

emite launches new solution for Genesys customers

Emite announced as Amazon Connect Technology Partner

Emite launches new analytics solution for Amazon Connect

emite signs first sales partners and announces first customer sales

[Video] We Had a Blast at re:Invent 2019!

We had a blast at AWS Re:Invent 2019 in Las Vegas!

Emite Signs Worldwide Licensing Agreement with Telstra

emite has confirmed a worldwide licensing deal with Telstra.