emite Signs Humana
Prophecy signs US health insurer Humana, the largest SaaS
customer in the company’s history
• Prophecy agrees to provide emite to Humana Inc. (NYSE: HUM) for an initial term of 3 years, with a minimum commitment of AUD$1.784M million in annualised recurring revenue (ARR) and total contract value of AUD$5.518 million over the initial term. emite ARR now exceeds $10 million.
• With over 48,000 employees, a market capitalisation of over US$50 billion and a contact centre environment manned by 25,000 agents, Humana is one of the biggest health insurance providers in the US market.
• emite is Prophecy’s SaaS-based contact (call) centre analytics platform, helping large Enterprise and Government customers to maximise their customer service and revenue opportunities and ensure maximum efficiency of their customer engagement tools, processes, systems and people.
Sydney— Thursday, 7 October 2021— Business software developer Prophecy International Holdings Ltd (ASX: PRO, “Prophecy” or “the Company”) is pleased to advise of accelerating momentum in its emite business, following the largest individual sale in the company’s history with a total contract value of $5.518 million.
About emite
emite is the Company’s SaaS-based real time and historical customer experience and contact (call) centre analytics platform, helping businesses to visualise their customer’s journey and understand their level of happiness during the entire journey. emite empowers Prophecy’s customers to understand, visualise and measure the entire engagement of their customers with their company regardless of where they came from, how they made contact (via voice, chat or email) or what they want from the interaction.
emite helps large Enterprise and Government customers, with contact centres of more than 500 agents, to maximise their customer service and revenue opportunity and ensure maximum efficiency of their customer engagement tools, processes, systems and people. emite last year was sold in more than 14 countries to customers in the Genesys, Amazon and Avaya ecosystems, and includes dashboards, wallboards, KPI and process orchestration products.
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About emite
emite, a subsidiary of Prophecy International (ASX:PRO) emite is the Contact Center Analytics solution that combines advanced analytics, data correlation, KPI management and threshold alerting into a single, out-of-the-box browser-based solution which provides actionable insights from both real-time and historical data. Vist www.emite.com.
About Prophecy International Holdings Limited
Prophecy International Holdings Limited is a listed Australian company (ASX:PRO) that has been operating globally since the 1980s. More recently the focus at Prophecy has been on growing the emite and Snare lines of business. emite service intelligence platform combines analytics, correlation, capacity, and performance, availability, and SLA management into a single, out of the box solution to provide customers with real time insight. The Snare product suite is a highly scalable platform of security products designed to find, filter and forward event log data. Snare log sources include Windows, flat files, databases, Linux, Mac, and Solaris with coverage for desktops and servers.
Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA.
