A Global Pharma Story: Using CX Insights to Detect Business Trends
Learn how emite leveraged custom attributes to detect business trends that helped this pharmaceutical leader to create actionable insights.
Entries by Nicholas Murphy
Genesys G Summit ANZ
Join us at the Genesys G Summit event & learn why business leaders are choosing emite to provide premium quality CX insights.
Leveraging CX Insights to Deliver Best in Class Member Experiences
How emite helped filter and make sense of extremely complex contact center data for a Fortune 500 healthcare provider.
Genesys Xperience 2022
Join us at the Genesys Xperience virtual event & learn why business leaders are choosing emite to provide premium quality CX insights.
MANAGING A HISTORICAL SURGE IN ONLINE SHOPPING TRAFFIC & CALL VOLUME SPIKES
How emite helped a major retailer manage a sudden and historical surge in contact center traffic volume.
Navigating Seamless Data Migrations
How emite helped a global leader in travel services to overcome the obstacles of data migrations to provide a better experience for agents and customers.
How Data Reliability Improved Contact Center Performance For One Of The Busiest Utilities Providers In The U.S.
Fixing Costly Data Reliability Issues
Visualising The End-to-End Customer Journey
Learn how emite helped a major global financial services company track & analyse critical steps within the call flow process.
