eMite makes contact centers more transparent, agile and efficient. Drawing information from across the business and correlating it with contact center data at lightning speeds, eMite empowers everyone in the contact center and beyond to measure the performance metrics relevant to them.
Now everyone in the organization can begin to understand how business decisions and environmental factors impact customer experience, sales and other outcomes, and start taking advantage of new opportunities as they arise.
Learn what’s happening in the call center right now, not next month when it’s too late to act.
Free staff from time-consuming monthly reporting and re-focus management time on resolving issues, operational innovation, and leadership.
Support agents to achieve and exceed their KPIs; improve staff retention by increasing satisfaction.
Align corporate KPIs with contact center performance metrics and demonstrate the impact of decisions on service outcomes.
eMiteʼs expertise in contact centers meant that, from day one, we had all the measures, metrics and KPIs out of the box that we needed to run our business.
Jen Rufati, general manager of customer service and operations, TAL