eMite & Amazon Connect
Beyond simple reporting for Amazon Connect, CX Intelligence for Amazon Connect by eMite is a SaaS (Software as a Service) solution that provides immediate value for contact centre managers by providing advanced real time and historical data on the operations of their Amazon Connect contact centre.
eMite makes contact centers more transparent, agile and efficient. Drawing information from across the business and correlating it with contact center data at lightning speeds, eMite empowers everyone in the contact center and beyond to measure the performance metrics relevant to them. Now everyone in the organization can begin to understand how business decisions and environmental factors impact customer experience, sales and other outcomes, and start taking advantage of new opportunities as they arise.