eMite for Service Desk

``eMite provides thousands of Out-of-the-Box Analytical Reports, Dashboards & KPI’s with the added flexibility to modify & create many more.``
eMite for Service Desk dashboard analytics

SERVICE DESK REPORTING ANALYTICS FEATURES & BENEFITS

  • Near real-time reporting, dashboards & KPI’s – updated every 5 minutes
  • Self generated & self maintaining Service Desk multi dimensional cube
  • Automated Service Desk integration
  • Guaranteed data quality & redundancy
  • Auto discovery & reporting across of all Service Desk attributes & tables
  • Multi-tenant KPI reports mapped to the Service Desk user profiles
  • Correlate Service Desk transactions with IT operations monitoring tools
  • Display multiple metrics & metrics types on a single chart
  • Link multiple tables into a single chart
  • eMite runs in the cloud or on-premise

HAPPY CUSTOMERS

Global businesses using eMite via Remedy, Jira, CA Service Desk, Heat & more.

ROBUST DATA ONBOARDING

Continuous import of full Service Desk task data, complete with history. Reconciliation of on-boarded data with Service Desk and automated recovery and repair of anomalous data. Additionally, eMite provides “Out of the Box” integrations to 50+ vendor solutions that allow you to correlate metrics from those systems with your Tickets, Incidents and Problems from Service Desk.

SELF SERVICE REPORTING

eMite allows users to create reports that are meaningful to each individual – all reflecting near real-time data, from Service Desk and your monitoring data. These reports can then be shared with others.

BUSINESS CORRELATION

eMite’s “Service Model” maps your business applications and customers to the infrastructure that supports them. Correlate your monitoring data with your Service Desk data. This correlation allows your team to make decisions based on business impact – in near real-time.