Advanced Analytics for Genesys by eMite is an Extensive, Dynamic and Affordable solution that delivers real time insight for CX Intelligence.

Our Genesys Partnership

eMite and Genesys have entered into a global agreement to make eMite soluIons available to Genesys customers on Genesys contracts. We are the leading AppFoundry Gold Technology Partner for Genesys and have customers running eMIte Advanced Analytics over their Genesys omni channel contact center soluIons around the globe.

Our global agreement with Genesys is great for our joint customers as it enables a seamless integration between Genesys solutions and eMite, vastly improving the customer experience and providing customers with a complete solution through a single transaction with Genesys or through a Genesys Partner.

eMite @ AppFoundry

Advanced Analytics for PureCloud

PureCloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact centre management. PureCloud is built on top of Amazon Web Services (AWS) and uses a distributed cloud environment that provides secure access to organizations around the world with a marginal IT footprint.

eMite @ AppFoundry

Beyond simple reporting for PureCloud, Advanced Analytics for PureCloud by eMite is a software as a service soluIon that provides immediate value for contact centre managers by providing real time and historical data on the operations of your omni channel contact centre.

  • Extensive range of pre-built and build you own KPI’s with no
    coding
  • Business User driven dashboards with no coding or IT
    involvement
  • Dashboards can be displayed as wall boards, or on any browser
    based display
  • Integrate, correlate addition data sources like CRM and Service
    desk into dashboards and reports
  • Single Sign on and seamless integration with PureCloud
  • Hosted on Amazon Web Services around the globe, in the same
    AWS regions as PureCloud
  • Real-time, sub-second agent and queue data
  • Historical data indexed in Elasticsearch for lightning fast
    retrieval
  • Out of the Box dynamic HTML 5 dashboards and reports with
    customizable themes

Advanced Analytics for PureConnect

The Genesys PureConnect™ platform is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control.

PureConnect

Beyond simple reporting for PureConnect, Advanced Analytics for PureConnect by eMite is a subscription software solution that provides immediate value for contact centre managers by providing real time and historical data on the operations of your omni channel contact centre.

  • Hosted on Amazon web Services around the globe or available
    as an on-premises soluIon
  • Real-time, sub-second agent and queue data
  • Historical data indexed in Elasticsearch for lightning fast data
    retrieval
  • Out of the Box dynamic HTML 5 dashboards and reports with
    customizable themes
  • Extensive range of pre-built and build you own KPI’s with no
    coding
  • Business user driven dashboards with no coding or IT
    involvement
  • Dashboards can be displayed as wall boards, or on any browser
    based display – Interaction Marquee replacement
  • Integrate, correlate addition data sources like CRM and Service
    desk into dashboards and reports
  • Seamless integration with PureConnect

eMite announced as Genesys
AppFoundry Partner of the Year (PureCloud)

Learn More

eMiteʼs expertise in contact centers meant that, from day one, we had all the measures, metrics and KPIs out of the box that we needed to run our business.

Jen Rufati, general manager of customer service and operations, TAL

Improved visibility lets managers make decisions that directly affect customer service and contact center efficiency in real time. That gives our company a significant competitive advantage.

head of IT, workplace relations specialist

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