eMite and Genesys have entered into a global agreement to make eMite soluIons available to Genesys customers on Genesys contracts. We are the leading AppFoundry Gold Technology Partner for Genesys and have customers running eMIte Advanced Analytics over their Genesys omni channel contact center soluIons around the globe.
Our global agreement with Genesys is great for our joint customers as it enables a seamless integration between Genesys solutions and eMite, vastly improving the customer experience and providing customers with a complete solution through a single transaction with Genesys or through a Genesys Partner.eMite @ AppFoundry
PureCloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact centre management. PureCloud is built on top of Amazon Web Services (AWS) and uses a distributed cloud environment that provides secure access to organizations around the world with a marginal IT footprint.
Beyond simple reporting for PureCloud, Advanced Analytics for PureCloud by eMite is a software as a service soluIon that provides immediate value for contact centre managers by providing real time and historical data on the operations of your omni channel contact centre.
The Genesys PureConnect™ platform is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control.
Beyond simple reporting for PureConnect, Advanced Analytics for PureConnect by eMite is a subscription software solution that provides immediate value for contact centre managers by providing real time and historical data on the operations of your omni channel contact centre.
eMite announced as Genesys
AppFoundry Partner of the Year (PureCloud)
eMiteʼs expertise in contact centers meant that, from day one, we had all the measures, metrics and KPIs out of the box that we needed to run our business.
Jen Rufati, general manager of customer service and operations, TAL