The world of customer experience is rapidly changing, and data analytics has become a critical tool for organizations to understand their customers’ needs and preferences. However, as the amount of data generated by contact centres continues to increase, the challenges of data analytics are growing more complex.

In this 40-minute break-out session, hosted by emite, the leading data management and CX analytics solution, Jonathan Boyd, Head of Product Strategy and Innovation will join a panel of CX experts, who will explore the key challenges of data analytics in the context of contact centers and customer experience.

Participants will learn practical tips on how to tackle these issues and drive actionable insights that can be used to improve customer experience.