eMite aggregates and analyzes data from multiple sources across the organization and correlates it with IT Services Management information to deliver real-time insight into IT systems performance.
eMite gives you the clarity you need to quickly prioritize resources and make informed decisions using dashboard, wallboard and mobile reports that can be tailored for specific users. With eMite, it’s easy to measure and manage business systems using sophisticated service desk analytics, even if your IT services are delivered by multiple internal and external providers in different locations under inflexible contracts.
eMite is one of only six solutions in the world to meet Gartner’s stringent requirements for business value dashboard capabilities.
Get instant insight for 90% less than the cost of traditional business intelligence solutions.
eMite can be implemented quickly, without costly developers, extra hardware or added licenses. Start getting to the bottom of your IT issues faster.
Align IT service metrics with corporate strategy and make IT more transparent and relevant.
Automate reactive, day-to-day reporting so management can focus on projects that drive innovation and responsiveness.
eMiteʼs expertise in contact centers meant that, from day one, we had all the measures, metrics and KPIs out of the box that we needed to run our business.
Jen Rufati, general manager of customer service and operations, TAL