eMite aggregates and analyzes data from multiple sources across the organization and correlates it with IT Services Management information to deliver real-time insight into IT systems performance.

eMite gives you the clarity you need to quickly prioritize resources and make informed decisions using dashboard, wallboard and mobile reports that can be tailored for specific users. With eMite, it’s easy to measure and manage business systems using sophisticated service desk analytics, even if your IT services are delivered by multiple internal and external providers in different locations under inflexible contracts.

eMite is one of only six solutions in the world to meet Gartner’s stringent requirements for business value dashboard capabilities.

  • Monitor and improve IT performance
  • Identify and address IT issues sooner
  • Reduce help desk tickets
  • Improve productivity and customer service
  • Lower costs
  • Drive vendor value
  • Automate reporting

Fact sheets and case studies

Fact sheet: eMite for IT Services Management (ITSM)

Case study: Toyota Financial Services

Case study: Government transport agency

Save 90% on costs

Get instant insight for 90% less than the cost of traditional business intelligence solutions.

Achieve fast ROI

eMite can be implemented quickly, without costly developers, extra hardware or added licenses. Start getting to the bottom of your IT issues faster.

Elevate understanding

Align IT service metrics with corporate strategy and make IT more transparent and relevant.

Succeed faster

Automate reactive, day-to-day reporting so management can focus on projects that drive innovation and responsiveness.


eMiteʼs expertise in contact centers meant that, from day one, we had all the measures, metrics and KPIs out of the box that we needed to run our business.

Jen Rufati, general manager of customer service and operations, TAL

Improved visibility lets managers make decisions that directly affect customer service and contact center efficiency in real time. That gives our company a significant competitive advantage.

head of IT, workplace relations specialist