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October 14, 2019

How do you measure effectiveness and efficiency in your contact center? Or even in your organization? I ask these questions every single day to our customers and the answers that Read more…

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August 8, 2019

Contact centers face a unique set of obstacles as relates to efficiently understanding their success. One of the most challenging aspects of any Contact Center is understanding how the data/metrics Read more…

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July 3, 2019

Everyone with a contact center wants to get better insight into the true causes of any poor sales or service experience by their customers. In the first instance many will Read more…

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April 4, 2019

eMite signs first sales partners and announces first customer sales Sydney— Tuesday, 2 April 2019 — Prophecy International is pleased to announce that its subsidiary eMite has launched a new Read more…

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March 7, 2019

How gamification can help your business achieve better results with happier employees. Gamification, maybe you’ve heard of it, maybe you haven’t but it’s not just a fad, gamification actually works.1 Read more…

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January 25, 2019

eMite is very excited to be releasing a brand new and refreshed version of its Advanced Analytics for PureCloud offering, now with a greater emphasis on correlating additional data sources Read more…

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January 24, 2019

Sydney— Friday, 24th January 2019 — Prophecy is pleased to announce that its subsidiary eMite is co-presenting with Genesys AppFoundry at the Genesys internal Sales Kick off in Dall, Texas Read more…

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November 9, 2018

November 7, 2018/Sydney, AUS: Prophecy International, a leading provider of cost-effective, advanced real-time reporting and analytics dashboard solutions, announced today its partnership with AVDS, a leader in contact center and Read more…

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August 13, 2018

Partners from around the world joined us in Sydney, Australia for our first ever partner conference and it was incredible. Catch the highlights in the video below.

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August 2, 2018

In this video case study, eMite’s Stephen Irecki sits down to talk with Steve Kim, Innovation Director at Akyta about why they bought eMite for Genesys, how they use it, Read more…

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