Real-time dashboards and advanced analytics solution provider showcases integration with industry-leading Genesys Customer Experience Platform

Sydney – May 02, 2018 – eMite Pty Ltd, a wholly-owned subsidiary of Prophecy International Holdings Limited (ASX:PRO), will demonstrate its Advanced Analytics for Genesys Solution at CX18, the industry’s premier customer experience event. Taking place May 1-4 in Nashville, Tennessee, CX18 is presented by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX18 brings together the leading minds and technologies responsible for advancing the customer experience industry today.

As a Gold sponsor, eMite will be exhibiting their solution in live demonstrations in the Partner Pavilion as well as presenting at the event. Attendees will have the opportunity to hear from Steve Kim, Innovation Director, Akyta | Entrust Energy who will join eMite’s Head of Solution Consulting Stephen Irecki on stage to discuss how eMite’s thought leadership and next-generation technology has enhanced their customer experience and operational performance.

eMite will showcase how their CX Intelligence Platform combines with the Genesys Customer Experience Platform to enable organisations to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.

“CX18 offers us the ideal opportunity to promote our strong partnership with Genesys and to demonstrate how customers can improve their contact center and business performance through eMite Advanced Analytics for PureCloud by Genesys,” said CEO Brad Thomas. As a early App Foundry partner, we are also excited to be showcasing for the first time our newest solutions for Pure Connect and Pure Engage by Genesys at the event.

CX18 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.

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