Prophecy International Announces Appointment of Steve Dunn as Director of Business Development for emite
Denver, CO – Prophecy International (AXS:PRO) has announced the appointment of Steve Dunn as Director of Business Development for emite, a subsidiary of Prophecy International known for delivering advanced customer intelligence data to contact centers worldwide.
As Director of Business Development, Steve’s primary goal will be growing the company’s US-based enterprise division and working closely with emite Product, Marketing, and Sales teams to meet and exceed the unique contact center intelligence needs of new and existing customers across North America.
“We are pleased to welcome Steve to the emite team here in the Americas,” says John Pappas, VP of the Americas for Prophecy International. “Steve brings decades of enterprise technology and SaaS experience to our team and he is essential to our continued growth in North America and worldwide.”
Steve brings over 35-years of industry experience to emite, having worked in key enterprise sales and business development roles for AT&T, Lucent Technologies/Bell Labs/Alcatel, and Unix Application Sales at NCR.
“As the Director of Business Development for emite, my primary goal is driving ROI for our customers. Seeing the way emite’s business analytics and intelligence can drive improved customer satisfaction and improve business outcomes inspires me to introduce the product and its capabilities to enterprise organizations across North America,” says Dunn. “I am a consumer too and I believe a lot of enterprise companies have a long way to go in improving digital customer experiences. I am excited to work for a company that is working continuously on a solution to improve that.”
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About Prophecy International Holdings Limited
Prophecy International Holdings Limited is a listed Australian software company. Our two products are Snare and emite. CX Intelligence by emite provides a SaaS based real time and historical analytics platform, dashboards, wallboards, KPI and orchestration products for Customer Experience, Contact Center environments. The Snare product suite is a highly scalable platform of Centralized Log Management and Security Analytics products designed to enable customers to detect and manage cyber threats in real time & maintain regulatory compliance.
Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA.
About emite
emite is the Company’s SaaS-based real time and historical customer experience and contact (call) centre analytics platform, helping businesses to visualise their customer’s journey and understand their level of happiness during the entire journey. emite empowers Prophecy’s customers to understand, visualise and measure the entire engagement of their customers with their company regardless of where they came from, how they made contact (via voice, chat or email) or what they want from the interaction.
emite helps large Enterprise and Government customers, with contact centres of more than 500 agents, to maximise their customer service and revenue opportunity and ensure maximum efficiency of their customer engagement tools, processes, systems and people. emite last year was sold in more than 14 countries to customers in the Genesys, Amazon and Avaya ecosystems, and includes dashboards, wallboards, KPI and process orchestration products.
