SUPPORT

Our Professional Services focus on providing customers globally with the expertise and support needed to ensure seamless implementation and maximum value from their investment in the eMite Service Intelligence Platform.  What’s more our customer support centre will work with you to ensure rapid resolutions to any issues you may have to keep your users productive. We aim to ensure that you can proactively manage operational risks and gain maximum efficiencies from your budgets.

Consulting

Consulting

CONSULTING

Training

Training

TRAINING

Help Desk

Help Desk

eMite and our implementation partners will enable you to visualize the Capacity, Performance, Availability and Service Levels of your entire IT real estate within weeks. Our revolutionary approach to data onboarding is the first step to your organisation gaining insight into your internal trends, real-time metrics and future issues regardless of your hardware, infrastructure and applications.

CONSULTING SERVICES

 

eMite’s implementation methodology will guide you through:  Defining users, Defining user roles, Defining your metrics, Defining your Service Models, Extracting Data from your Configuration Management Database, Configuring or creating data onboarding adapters, Configuring the Dimensions of the Service Model to your organisation’s structure and IT estate, Drag and drop report creation, Drag and drop dashboard creation.

Whether you are working with an eMite consultant or a certified Implementation Partner the ROI for eMite becomes visible in weeks. For more information please contact eMite.

TRAINING

eMite offers Instructor Led and Video Based Training services. The course-ware is designed to compliment each other with the instructor led courses being a prerequisite to the Video Based Training which offer specific modules which refresh your instructor led training or deal with more advanced topics.  eMite offers instructor led courses at training facilities or on-site.  The courses available include:  End User Course, Super User Course, Install & Integrate Course, Build your own.

HELP DESK

 eMite’s Help Desk allows you to log and track support cases in addition to providing you with solutions to common issues.

If you are a customer please click below to access our Help Desk.  If you require a login to the Help Desk please email support@emite.com