eMite will help you visualize the capacity, performance, availability and service levels of your entire IT and contact center environments, within weeks. Our unique approach to data onboarding is your organization’s first step to gaining insight into trends, real-time performance metrics and future issues regardless of your hardware, infrastructure or applications.
eMite’s implementation methodology will guide you through: defining users, defining user roles, defining your metrics, defining your service models, extracting data from your configuration management database, configuring or creating data on-boarding adapters, configuring the dimensions of the service model to your organization’s structure and IT estate, drag and drop report creation, and drag and drop dashboard creation. Whether you are working with an eMite consultant or a certified implementation partner, the return on investment from eMite becomes visible in weeks.
Training includes instructor-led courseware and video modules. All training commences with an instructor-led session before advancing to video based lessons that focus on key areas designed to refresh your instructor led training or introduce more advanced skills. Instructor led courses may be held at offsite training facilities or on your premises. Courses include: End user, Super user, Install and integrate and Build your own.