Posts

,

emite’s Commitment to Security – SOC2 Certification 

SOC2 Certification 

Prophecy International is committed to protecting customer data and maintaining robust information security practices. 

On 27 September 2024, emite successfully completed a SOC2 Type 2 audit. This certification covers the period from January 1 2024 to June 30 2024, and was conducted by Grant Thornton Audit Pty Limited, an independent auditing firm. 

SOC2 (Service Organization Control 2) is a framework for managing data security, availability, processing integrity, confidentiality, and privacy.  

SOC2 compliance is crucial for businesses that handle sensitive customer data. It provides assurance to our clients that we have implemented stringent controls to protect their information. By achieving SOC2 compliance, we demonstrate our dedication to maintaining the highest standards of security and data management. 

Scope of the SOC2 audit 

The audit was conducted in accordance with attestation standards established by the American Institute of Certified Public Accountants (AICPA) and the International Standard on Assurance Engagements (ISAE) 3000 (Revised), providing a rigorous and credible evaluation process. 

The SOC2 audit covered the description of our technology platforms and assessed the suitability of design and operating effectiveness of our controls. This comprehensive approach reflects our operations and confirms that our controls are both well-designed and functioning effectively to meet SOC2 requirements. 

Key requirements met by emite 

  • Comprehensive system description and controls for our technology platforms. 
  • Adherence to trust services criteria for security, availability, processing integrity, confidentiality, and privacy. 
  • Suitable design and implementation of controls. 
  • Effective operation of controls throughout the audit period. 
  • Transparent communication with auditors. 
  • Robust internal evaluation processes. 
  • Compliance with relevant laws and regulations. 
  • Ongoing monitoring and improvement of security measures. 

Management commitment 

emite’s management takes full responsibility for the system description, control design, and adherence to trust services criteria. We are dedicated to maintaining our compliance and continuously improving our security measures to protect our clients’ data. 

Our commitment to SOC2 compliance is ongoing. As of the date of our certification, there have been no significant changes or events affecting our compliance status. We continue to monitor and maintain our systems and controls for consistent adherence to SOC2 standards. 

/by
,

emite’s Commitment to Security – ISO 27001

ISO 27001 Certification

Prophecy International is continuously investing time and resources to meet customers’ strict requirements for internal controls over financial reporting and data protection across a variety of highly regulated industries. We are pleased to announce that Prophecy International has successfully completed ISO 27001 certification for its applications Snare and emite, covering the development and delivery of the environments within the organisational units of Intersect Alliance International Pty Ltd (Snare) and emite Pty Ltd (emite). 

The certification was completed by SAI Global in Australia, covering ISO/IEC 27001:2022 for the scope of “The Information Security as related to the development and delivery of the Snare and emite solutions as defined in the Statement of Applicability version 1.0 dated June 2024.”  Certification is valid as of 30 September 2024 with certificate number ITGOV40332. 

The issuance of this certificate reaffirms our commitment to internal control and data protection. Customers may use this third-party audit to assess how Prophecy International software and services can meet their compliance and data-processing needs. 

Information is the lifeblood of most contemporary organisations. It provides intelligence, commercial advantage, and plans that drive success. Most organisations store these highly prized information assets electronically. Therefore, protection of these assets from either deliberate or accidental loss, compromise, or destruction is increasingly important.

ISO 27001 is a risk-based compliance framework designed to help organisations effectively manage information security. 

Having an international standard for information security allows a common framework for managing security across business and across borders. Within an ever more connected world, the security of information is increasingly important.

Data and information need to be safe, secure, and accessible. The security of information is important for personal privacy, confidentiality of financial and health information, and the smooth functioning of systems and supply chains that we rely on in today’s interconnected world.

 ISO 27001 provides the framework for organisations and security teams to effectively manage risk, select security controls, and most importantly, a process to achieve, maintain, and prove compliance with the standard. Adoption of ISO 27001 provides real credibility that we understand security and take security seriously. 

ISO 27001 is made up of a number of short clauses, and a much longer Annex listing 93 controls. The most important of the short clauses relate to: 

  • The organisational context and stakeholders 
  • Information security leadership and high-level support
  • Planning of an Information Security Management System (ISMS), including risk assessment; risk treatment 
  • Supporting an ISMS
  • Making an ISMS operational 
  • Reviewing the system’s performance 
  • Adopting an approach for corrective actions. 

Based on the risk profile of the organisation, controls may be selected to manage identified risks. Within the Annex, the 93 listed controls are broken down into Organisational, People, Physical and Technological controls covering: 

  1. Information security policies. 
  2. Organisation of information security. 
  3. Human resource security. 
  4. Asset management. 
  5. Access control. 
  6. Cryptography. 
  7. Physical and environmental security. 
  8. Operations security. 
  9. Communications security. 
  10. System acquisition, development and maintenance. 
  11. Supplier relationships. 
  12. Information security incident management. 
  13. Information security aspects of business continuity management. 
  14. Compliance. 

How Snare and emite can help 

There is an increasing global need to enhance security, no matter the size of an organisation or the industry. One step towards securing your organisation is choosing suppliers who have not only demonstrated a commitment to security but have the certifications to back it up. Our priority is your security – let us know how we can help! 

Contact your regional Snare or emite team. 

/by

Genesys G Summit ANZ

Join us at the Genesys G Summit event & learn why business leaders are choosing emite to provide premium quality CX insights.

Read more
/by

Trusting emite As a Part of Your CX Technology Stack

5 things to do right now that help mitigate a cyber breach or attack

Read more
/by

Prophecy Signs Humana

Prophecy signs US health insurer Humana, the largest SaaS customer in the company’s history

• Prophecy agrees to provide emite to Humana Inc. (NYSE: HUM) for an initial term of 3 years, with a minimum commitment of AUD$1.784M million in annualised recurring revenue (ARR) and total contract value of AUD$5.518 million over the initial term. emite ARR now exceeds $10 million. 

• With over 48,000 employees, a market capitalisation of over US$50 billion and a contact centre environment manned by 25,000 agents, Humana is one of the biggest health insurance providers in the US market. 

• emite is Prophecy’s SaaS-based contact (call) centre analytics platform, helping large Enterprise and Government customers to maximise their customer service and revenue opportunities and ensure maximum efficiency of their customer engagement tools, processes, systems and people. 

Sydney— Thursday, 7 October 2021— Business software developer Prophecy International Holdings Ltd (ASX: PRO, “Prophecy” or “the Company”) is pleased to advise of accelerating momentum in its emite business, following the largest individual sale in the company’s history with a total contract value of $5.518 million. 

About emite 

emite is the Company’s SaaS-based real time and historical customer experience and contact (call) centre analytics platform, helping businesses to visualise their customer’s journey and understand their level of happiness during the entire journey. emite empowers Prophecy’s customers to understand, visualise and measure the entire engagement of their customers with their company regardless of where they came from, how they made contact (via voice, chat or email) or what they want from the interaction. 

emite helps large Enterprise and Government customers, with contact centres of more than 500 agents, to maximise their customer service and revenue opportunity and ensure maximum efficiency of their customer engagement tools, processes, systems and people. emite last year was sold in more than 14 countries to customers in the Genesys, Amazon and Avaya ecosystems, and includes dashboards, wallboards, KPI and process orchestration products. 

About Humana 

Humana Inc. (NYSE: HUM) is a for-profit health insurance company based in Louisville, Kentucky in the USA. In 2021 Humana ranked 41 on the Fortune 500 list. With over 48,000 employees and a market capitalisation of over US$50 billion, Humana is one of the biggest health insurance providers in the US market. 

Humana’s contact centre environment is manned by 25,000 contact centre agents. Through Prophecy’s emite solution, Humana will gain access to advanced analytics and real time insight along with historical trend data to enhance Humana’s customer experience. 

Contract details 

Prophecy has agreed to provide emite to Humana for an initial term of 3 years, with a minimum commitment of AUD$1.783 million per annum over the contract term. Additional professional services for implementation and configuration valued at $167,000 are included in the agreement, bringing the total contract value to AUD$5.518 million over the initial term. 

This contract was secured through the Genesys AppFoundry partnership as part of a Genesys transaction. emite is a Platinum Genesys Appfoundry Partner. 

Prophecy International CEO, Brad Thomas, said: 

“We are delighted to welcome Humana as a new emite customer. Given Humana’s standing as one of the strongest participants in the US healthcare market, we are excited by the opportunity to strengthen Humana’s ability to provide high-quality, whole-person healthcare and support superior outcomes for patients across all of its lines of business. 

“A contract of this nature is material to Prophecy as it, along with other recently-signed emite customers, boost the annualised recurring revenue (ARR) for the emite business to more than AUD$10 million. This growth reflects our continuous improvement of emite’s functionality as large enterprise and government have embraced cloud services. 

“We forecast emite’s impressive performance to continue in FY22 supported by several growth drivers, and look forward to updating investors on broader progress across the business in the near future.” 

Download the release

Authorised by: Brad Thomas, CEO 

Investor and Media Contact: 

Brad Thomas, CEO 

About Prophecy International Holdings Limited


Prophecy International Holdings Limited is a listed Australian software company. Our two products are Snare and emite. CX Intelligence by emite provides a SaaS based real time and historical analytics platform, dashboards, wallboards, KPI and orchestration products for Customer Experience, Contact Center environments. The Snare product suite is a highly scalable platform of Centralized Log Management and Security Analytics products designed to enable customers to detect and manage cyber threats in real time & maintain regulatory compliance.

Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA.

M +61 419 697 359 

E: bthomas@prophecyinternational.com 

###

/by

Emite Named Finalist in the ARN Innovation Awards 2020

Adelaide, Australia – ARN officially announced the winners of the 2020 ARN Innovation Awards, which received over 400 submissions from 180 organisations. More than 200 submissions from 130 organisations were named finalists in this year’s highly competitive class, which included emite in the ISV category.

via ARN:

ARN Innovation Awards have become the industry standard for celebrating and rewarding excellence in ICT. 

ARN is proud to announce the finalists for the 2020 ARN Innovation Awards, featuring a stellar line-up of individuals, partners, vendors, distributors and start-ups.

Over 180 organisations submitted more than 400 nominations this year, with over 200 finalists across more than 130 organisations in the running to win in this year’s Awards, which play host to the most competitive and comprehensive selection of leading innovators across Australia.

Reflecting the depth of the local ecosystem, this spans value-added resellers, managed service providers and system integrators, alongside independent software vendors, start-ups and born-in-the-cloud players. Together, more than 70 partners made it into this year’s stellar finalists list. 

Completing the finalist line-up, more than 50 vendor organisations are also in the running this year, in addition to 13 distributors.

Since launching in 2007, the 14th running of the Awards will continue to celebrate and reward excellence across the Australian channel.

The line-up will recognise customer value and innovation, spanning start-ups, partners, distributors and vendors.

Specifically, the Awards will honour the channel across nine categories – Start-up; Partner Value; Emerging Technology; Homegrown Innovators; Vendor Value; Distributor Value; Personal Innovation; Corporate Citizen; Channel Choice and Hall of Fame.

The winners were revealed at the ARN Innovation Awards 2020 virtual event on Wednesday, December 9.

Read the full list of finalists, here.

/by

Emite Extends Worldwide Licensing Agreement with Telstra



emite dashboard solution available through Telstra sales channels

Sydney— November 2020 — emite, a Prophecy International (ASX:PRO) subsidiary, has extended the company’s worldwide licensing deal with Telstra, which means continued access to emite’s leading contact centre analytics and reporting tools for Telstra Corporation Limited (TLS) and Genesys™ customers.


The extension of the long-standing partnership between emite and Telstra means emite will also continue to partner directly with Telstra to provide best-of-breed contact centre software to Telstra’s customers across Australia as an add-on to the Genesys offerings currently provided by Telstra.

Telstra is a provider of telecommunications and information products and services through its Australian and offshore operations. TLS has a range of businesses namely fixed broadband, mobile, data & IP, network application and services (NAS), digital media and international and is a major supplier of contact centre solutions to business and government.

emite is a leading provider of cloud-based contact centre analytics. emite’s real-time dashboards and advanced analytics solutions are designed to enhance contact centre business performance by providing business-critical insights into contact centre performance, agent performance, and customer satisfaction. emite is currently deployed in contact centres across five continents, delivering historical data and live actionable insights in a simple, visual format that can be easily customised to match each customer’s unique KPIs using aggregated and correlated data from multiple business sources.


“The extension of this agreement means that Telstra customers will continue to have access to emite’s ever-evolving contact centre analytics platform. Our global product development team is working hard to remain an innovator and leader in contact centre analytics, because our team understands the value of a well-performing contact centre to our customer’s bottom line. ” said Stuart Geros, Chief Innovation Officer at emite. “We believe that this partnership with Telstra is a great step in bringing world-class contact centre solutions to joint customers across the country.”


###

About Prophecy International Holdings Limited


Prophecy International Holdings Limited is a listed Australian company (ASX:PRO) that has been operating globally since the 1980s. More recently the focus at Prophecy has been on growing the emite and Snare lines of business. emite service intelligence platform combines analytics, correlation, capacity, and performance, availability, and SLA management into a single, out of the box solution to provide customers with real time insight. The Snare product suite is a highly scalable platform of security products designed to find, filter and forward event log data. Snare log sources include Windows, flat files, databases, Linux, Mac and Solaris with coverage for desktops and servers.


Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA.

/by

Emite launches new solutions for Genesys customers

emite launches new solution for Genesys customers

Read more
/by

Emite announced as Amazon Connect Technology Partner

Read more
/by